Refund Policy

SlitherMap Refund Policy — refund conditions for crystals and virtual items, the right of withdrawal, and how to request a refund.

1. Who Handles Refunds

Purchases in SlitherMap are sold through Xsolla (USA), Inc., which acts as the Merchant of Record. Payment, invoicing and refunds are processed by Xsolla under its buyer terms, and Xsolla is the name that appears on your card or bank statement. You may also contact us directly, and we will handle your request together with Xsolla.

Xsolla Buyer Terms

2. Statutory Right of Withdrawal

If you live in the European Union or the United Kingdom, you normally have 14 days to withdraw from a purchase of digital content without giving a reason.

Crystals are delivered to your account immediately. At checkout you are asked to agree that delivery begins right away, and by agreeing you acknowledge that the right of withdrawal is lost once the crystals have been credited. Independently of this, we still offer the voluntary refunds described below.

3. When We Refund

We issue refunds in the following cases.

Unused crystals: a full refund within 14 days of purchase, provided that none of the crystals from that purchase have been spent.
Partly used crystals: the spent portion is not refundable, but we may refund the unspent remainder at our discretion.
Duplicate charges, or a payment that went through without crediting crystals: a full refund, regardless of the period above.
Unauthorised purchases, including a purchase made by a child without the consent of a parent or legal guardian: a full refund once verified.

4. When We Cannot Refund

Crystals that have already been spent, and skins, boosters or consumables already added to your account, because they are delivered and usable immediately.
Purchases on an account suspended or deleted for cheating, abuse or other violations of the Terms of Service.
Requests made more than 180 days after the purchase date.

5. How to Request a Refund

Use either route below.

Use the receipt email Xsolla sends after your purchase, which contains a link to Xsolla buyer support.
Or email us with the order number from that receipt and the email address used for the purchase.

We reply within 5 business days. Approved refunds are returned to the original payment method and usually appear within 5 to 10 business days, depending on your bank or card issuer.

Email: contact@metagrid1.com

6. Chargebacks

If you believe a charge is wrong, please contact us or Xsolla first. Opening a chargeback with your bank before contacting us may result in the account being suspended until the dispute is resolved, and crystals cannot be restored in that case.